Contact
We’d love to hear from you. Just choose the most convenient method and we’ll get back to you as soon as we can.
Phone
Call us on 01292 521164 for any questions or support. We’re ready to listen, help, and guide you through the process. We look forward to hearing from you soon.
Email Team
Contact us at hello@rivergarden.scot to ask questions, request information, or start a conversation about how we can support you or your loved ones.
Email Referrals
Send referral enquiries to referrals@rivergarden.scot. Our team will review your information and respond promptly with advice and next steps for accessing support.
Location
Visit us at The Bothy Office, River Garden, Auchincruive, Ayr, KA6 5AE. We welcome you to explore our community and meet the friendly team in person.
Quality, Standards and Complaints
At River Garden, we are committed to providing a safe, kind, and compassionate environment where the people we support can truly thrive. To ensure we maintain the highest possible standards of care, we are proud to be a registered and regulated service provider.
Our Registration
River Garden is registered and inspected by the Care Inspectorate, the independent regulator for social care services in Scotland.
- Service Type: Housing Support
- Registration Number: CS2025000041
As we officially registered this year (2025), we are currently awaiting our first formal assessment. We are required to meet strict national standards for Housing Support, and all our staff are committed to upholding these quality standards in their daily work.
Health and Social Care Standards
Our service is guided by the National Health and Social Care Standards. These standards ensure that everyone in Scotland receives high-quality care that is tailored to their particular needs and choices. Click HERE to access the Care Standards
Feedback and Complaints
We genuinely want to hear from you. We are committed to a philosophy of continuous improvement—always striving to be better, kinder, and more considerate. If we are getting something wrong, or if you have a concern about the service at River Garden, we want to know so we can fix it.
1. Talk to Us
In the first instance, we encourage you to raise any concerns directly with our management team so we can address them immediately, you can also contact us using the form above. You can find our full process in our Complaints Policy below.
Link to our Complaints Policy
2. Contact the Care Inspectorate
You also have the right to complain directly to the Care Inspectorate at any time. You do not need to use our internal complaints process first.
- Online: Submit a complaint via their website
- Phone: 0345 600 9527
- Post: Care Inspectorate, Compass House, 11 Riverside Drive, Dundee, DD1 4NY
Duty of Candour
We publish our Duty of Candour report to demonstrate our commitment to transparency, accountability, and the continuous improvement of our care standards in line with Scottish legislative requirements. our 2025 report can be found here: Duty of Candour 2025
